Known Issues

Known Issues & Resolutions

• Internet Explorer 6 is not supported
• Dashwire Mobile client displays the following error message: Not supported. Each Dashwire account can only be used with 1 phone
• Initial synchronization repeatedly fails partway through the process and abruptly exits the program
• Some mobile phone content (messages, calls, videos, ringtones, bookmarks) might not upload during initial synchronization, or in the case of messages or calls, upon first receipt to phone after Dashwire installation and sync have completed
• Text messages (SMS) may not automatically upload to Dashwire when received on the phone
• Text messages (SMS) don't send out from the Dashwire web account
• Text messages (SMS) sent from the Dashwire website may include garbled text in the actual message that sends from the phone
• Content on Dashwire is displayed out of order
• Contacts are getting duplicated
• Contact changes made on the Dashwire website do not update on phone
• Contacts deleted from the phone are restored to the phone after a synchronization with Dashwire
• Contact images on the HTC Diamond look polarized
• Random images show up on the Dashwire account
• Ringtones don't show up in the tile on my account
• Internet Favorites created on the Dashwire website don't go down to phone
• Dashwire Mobile client automatically closes after a period of time and does not run in the background
• Phone may fail to connect to Dashwire even though it's possible to browse the web without issue
• Signing-in to the Dashwire Mobile client using a phone number doesn't allow you to connect
• Dashwire Mobile client does not auto-launch when the phone restarts or resets
• Dashwire Mobile client does not show up in the phone's start menu
• Cannot navigate to the Dashwire web page using Internet Explorer mobile phone browser

Other Known Issues

• Zumobi tile photos can upload to Dashwire
• Plaxo Mobile and OggSync can result in contact duplicates
• Pocket Informant 8.02 may not allow you to upload your contacts on initial sync without a device soft reset or power cycle
• Resco Today Plugin’s program listing feature may become disabled on Windows Mobile 5.0 phones
• Vito SMS chat moves text messages to a different folder that Dashwire does not pull from when uploading SMS to the web
• PocketCM interferes with automatic sync updates
• Photos don’t upload from SD cards on certain phones (T-Mobile Wing, AT&T Tilt)
• Speed dials don’t sync on certain phones (Palm Treo 700w)

Known Issues & Resolutions

Internet Explorer 6 is not supported

• Dashwire works on Internet Explorer 7, Mozilla Firefox 2 and 3.x, and Safari 3.x. We discontinued support for Internet Explorer 6 because the quality of the Dashwire experience on this browser was considerably lower than what users of other browsers experience.

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Dashwire Mobile client displays the following error message: Not supported. Each Dashwire account can only be used with 1 phone

• Problem: You're using an older version of the Dashwire Mobile client that doesn't support moving from phone to phone or reconnecting to the service following a device reset.
• Resolution: Download the latest Dashwire Mobile client (build 354 or later) from http://m.dashwire.com using your mobile phone web browser

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Initial synchronization repeatedly fails partway through the process and abruptly exits the program

• Affects: Cingular 3125, Sprint PPC 6800, HTC TyTN II, Samsung BlackJack, Sprint Touch, T-Mobile Shadow
• Resolution: There are two possible workarounds for this.
  1. For users with lots of text messages (SMS) on their phone, please download the latest Dashwire Mobile client by visiting http://m.dashwire.com on your phone web browser. If this does not resolve the issue, the temporary workaround is to uncheck Messages from the Dashwire Mobile client (Menu > Settings > Choose information to sync) and perform a Sync Now.
  2. Another workaround is to uncheck Speed Dials from the Dashwire Mobile client (Menu > Settings > Choose information to sync) and perform a Sync Now.

  No matter what, we recommend that you download our latest Dashwire Mobile client by visiting http://m.dashwire.com on your mobile phone web browser

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Some mobile phone content (messages, calls, videos, ringtones, bookmarks) might not upload during initial synchronization, or in the case of messages or calls, upon first receipt to phone after Dashwire installation and sync have completed

• Resolution: Make sure that the Dashwire Mobile client is on and that it is connected and synchronized with your Dashwire account. Try refreshing your computer web browser or hitting Sync Now on your Dashwire Mobile client. If you're still missing content or not seeing items upload to your Dashwire web account, then you'll need to power off/on or soft reset your phone, open up your Dashwire Mobile client, and wait for it to finish synchronizing before your content will properly upload.

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Text messages (SMS) may not automatically upload to Dashwire when received on the phone

• Affects: i-mate K-JAM, Palm Treo 750, Motorola Q 9m, Pantech PN-820, Verizon XV6700, T-Mobile SDA, Orange HTC SPV M-700, Sprint Mogul
• Resolution: Power off/on or perform a soft reset of your phone and wait for your Dashwire Mobile client to finish synchronizing.

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Text messages (SMS) don't send out from the Dashwire web account

• Affects: T-Mobile MDA and other phones where the Dashwire Mobile client is not connected or is set to automatic sync
• Resolution: Make sure Dashwire Mobile is running on your phone, connected and finished synchronizing, and set to automatic sync (Menu > Settings). If text messages still don't send out or sent status is not updated on the Dashwire web account, then you'll need to power off/on or perform a soft reset of your phone and wait for your Dashwire Mobile client to finish synchronizing.

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Text messages (SMS) sent from the Dashwire website may include garbled text in the actual message that sends from the phone

• Affects: Sprint Motorola Q and possibly other Sprint phones
• Problem: This is an issue related to the Sprint build for the Motorola Q (updates MOL2 through MOL4), and results in an "@" symbol between every letter in a text message.
• Resolution: None at the moment.

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Content on Dashwire is displayed out of order

• Affects: Phones that recently finished a manual sync
• Resolution: Content will display out of order after a Sync Now. Simply refresh your web browser and your content should be properly ordered.

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Contacts are getting duplicated

• Affects: Some users that sync to Outlook via ActiveSync as well as Plaxo Mobile and OggSync users
• Problem: There are no problems with Dashwire and ActiveSync compatibility, but contacts added to a new or reset phone using Dashwire will be duplicated if a user attempts to synchronize with Outlook via ActiveSync after the fact.
• Resolution: If you're planning on synchronizing contacts using ActiveSync, then you'll need to add your contacts to your phone via ActiveSync before adding Dashwire to your phone. If you start with ActiveSync first, then you won't see any problems with contact duplicates.

  We are exploring the Plaxo Mobile and OggSync compatibility.

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Contact changes made on the Dashwire website do not update on phone

• Affects: Phones where the Dashwire Mobile client is not connected or is set to automatic sync
• Problem: Our sync architecture doesn't take any chances when it comes to your contacts, so if your Dashwire Mobile client is not on and automatically connected, then it will not recognize changes made on your Dashwire web account. This is on our roadmap and will be resolved in the future.
• Resolution: Make sure Dashwire Mobile is running on your phone, connected and finished synchronizing, and set to automatic sync (Menu > Settings).

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Contacts deleted from the phone are restored to the phone after a synchronization with Dashwire

• Affects: Phones where the Dashwire Mobile client is not connected or is set to automatic sync
• Problem: Our sync architecture doesn't take any chances when it comes to losing your contacts, so if your Dashwire Mobile client is not on and automatically connected, then it will not recognize contacts deletions from your phone. This is on our roadmap and will be resolved in the future.
• Resolution: Make sure Dashwire Mobile is running on your phone, connected and finished synchronizing, and set to automatic sync (Menu > Settings).

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Contact images on the HTC Diamond look polarized

• Problem: Unlike other Windows Mobile phones, the HTC Diamond uses full sized images for contact avatars. As such, when Dashwire uploads and compresses these images, the contact image quality on the Diamond is distorted.
• Resolution: None at the moment. This will be addressed in the next release of Dashwire Mobile.

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Random images show up on the Dashwire account

• Affects: Users that have downloaded Zumobi or ones with Windows Media Player album art
• Problem: Both Zumobi and Windows Media Player add images to the sections on your phone where Dashwire searches for media to upload.
• Resolution: None at the moment. This will be addressed in the next release of Dashwire Mobile.

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Ringtones don't show up in the tile on my account

• Resolution: Minimize and expand the ringtone tile using the controls in the top right corner of the tile. If that doesn't resolve the issue, refreshing your web browser should take care of it.

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Internet Favorites created on the Dashwire website don't go down to phone

• Affects: T-Mobile SDA, T-Mobile MDA Compact III
• Resolution: Open the Dashwire Mobile client, select Menu, and hit Sync Now

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Dashwire Mobile client automatically closes after a period of time and does not run in the background

• Affects: Palm Treo 700w, Palm Treo 700wx, Pantech PN-820
• Problem: Some phones have limited memory and therefore constantly close applications to maintain as much free memory on the phone as possible. Users can run Dashwire, but will have to continuously restart the Dashwire Mobile client for the service to work properly.
• Resolution: None at the moment.

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Phone may fail to connect to Dashwire even though it's possible to browse the web without issue

• Affects: Samsung i760, eTen x500, Palm Treo 700w, Verizon XV6700, T-Mobile MDA, Cingular 8125 (Windows Mobile 6 update)
• Resolution: No official resolution at the moment - we are exploring solutions. Several users have reported that installing .NET CF 3.5 on their phones resolves the connectivity issue.

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Signing-in to the Dashwire Mobile client using a phone number doesn't allow you to connect

• Resolution: Open Dashwire Mobile on the phone, select Menu > Change User, and enter your Dashwire user name and password instead of your phone number. That said, the recommended resolution is to download the latest Dashwire Mobile client by visiting http://m.dashwire.com from your mobile phone web browser.

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Dashwire Mobile client does not auto-launch when the phone restarts or resets

• Affects: AT&T Tilt
• Resolution: Manually launch the Dashwire Mobile client and make sure it is in set to automatic sync (Menu > Settings).

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Dashwire Mobile client does not show up in the phone's start menu

• Affects: AT&T Tilt, Sprint Mogul (Windows Mobile 6.0)
• Resolution: Soft reset the phone

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Cannot navigate to the Dashwire web page using Internet Explorer mobile phone browser

• Because we discontinued support for Internet Explorer 6, it means that Internet Explorer Mobile cannot access your Dashwire web account. That being said, because we don't yet have a mobile optimized version of our web site, there's not really much you'd be able to easily do from your mobile web browser anyways.

  Improving mobile access to your Dashwire information is on our roadmap, and is a key component of our latest Dashwire Mobile release (available for download at http://m.dashwire.com). Fortunately, for now you can already access and control most of your information, as it's already on your phone.

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