Keeping your business afloat in this fast-paced, data-driven world requires a little more than spreadsheets and documents.
Really– what are you doing with those?
Keeping bottlenecks at bay for a seamless workflow is essential to thriving in modern field service.
With a $41.20 billion market size as of 2021, the Field Service Management [FSM] market is expected to record a 17.6% Compound Annual Growth Rate (CAGR) over the next few years.
And the reason is simple.
Field Service Management Software simplifies your work process and optimizes time, boosting revenue.
For such a booming industry, you need all the help you can get to decide on the best software option for your size and services.
This blog post will analyze the 6 best field service software in 2024. We’ll unearth each tool’s features and drawbacks to help you make an informed decision.
Let’s dive in.
What Is Field Service Software?
Field Service Management Software [FSM] is a digital tool that helps you manage the complex work processes that form an integral part of your business. You can have it all on one platform, from undisrupted communication with your field workers to tracking work progress and automating technician’s dispatch.
With FSM software, you’ll manage a large workforce and customers without missing any detail.
A great FMS is robust in all its offerings. And encompasses scheduling & dispatching, a solid line of communication between the mobile workforce, managers, and customers, processing job orders, and automated invoicing.
This translates to your customers enjoying swift responses and a unified experience. Since all employees can access the same information. In summary, FSM improves workers’ productivity and customer experience.
How To Find The Best Field Service Management Software
Deciding on the Best Field Service Management Software that suits your needs isn’t a walk in the park. Unfortunately, neither is the process set in stone.
But we consider a couple of criteria before deciding the best FSM software. So, every great FSM software should have most of the following features:
Easy Implementation
For a program that affects every team member, simplicity is crucial. Because a steep learning curve can dissuade your team from welcoming or adopting new technologies.
Intuitive Scheduling and Dispatching
An excellent Field Service Management Software offers easy scheduling features to help you save time. They also automate the dispatch of field techs based on skills, availability, and distance.
Sustainable Solutions
Whether you are a small startup business or a world-known company with clientele across the globe, you need a solution that affords adaptability. Every business aims for growth. Hence, it would help if you worked with a tool to scale your business. As your business scales, you should be able to adopt new features to adapt to your developing needs.
Third-Party App Integration
Identify the third-party mobile apps compatible with the solutions needed. And find software that allows you to integrate them. For example, you need FMS software that integrates seamlessly with all necessary third-party apps like service, billing software, delivery tracking CRMS, or APIs.
Features
Your field technicians are often in the best position to suggest software with features that would make their job seamless. Don’t get carried away with the overblown promises products make. Do your due diligence and research the best software that suits your business needs.
1. Fieldd– Overall Best Field Service Management Software
Fieldd operates with one simple promise: Sell Services The Way Customers Expect To Buy. And It doesn’t underdeliver. It offers you an edge over the competition by providing seamless operations, full visibility, and real-time schedule & dispatch.
Notable Features
- Real-time Job Tracking
- Analytics (workforce)
- Attendance management
- Billing and invoicing
- Reporting
- Compliance management
- Route optimization
- Inventory management
- Job scheduling
What to expect
With the flexibility that adapts to any business, Fieldd prioritizes a perfect digital experience for your customers by promoting convenience.
This is an all-in-one Field Service Management Software with reliable features to keep your business running on the go. It allows you to dispatch jobs and make necessary corrections at your discretion and with ease.
Your business can benefit from the self-service schedule and dispatch automation that ensures your customers get a response to their requests 24/7. For example, while a customer is scheduling an appointment, Fieldd scans for the availability of relevant technicians before offering schedule options that suit the customer’s needs.
It automatically assigns jobs based on the technician’s skills, proximity, and availability and updates your calendars.
The on-demand dispatch feature sends SMS updates to estimate arrival time once a coworker accepts a job.
To make it even more desirable, Fieldd offers a chance to create a custom white-label mobile app for your business. This gives customers an easier means to schedule jobs and communicate with workers without any time lag. Plus, a customized mobile app for field services enhances your brand image.
With all the job details synced directly to your technician’s mobile devices, they can never be blind-sided on the field.
This software boasts an efficient CRM dashboard that gives you a bird’s eye view of communication, billing, and everything happening on the field.
With streamlined services at your fingertips, you can serve more customers without expanding your workforce.
Pricing
Start-Up: $49/ Mo (1-5 Users & 120 Jobs)
Growth: $149/Mo (5-10 Users & 500 Jobs)
Scale: $249/Mo (Unlimited Users & 500 Jobs)
Enterprise: Contact (Unlimited users and jobs)
Who Should Use It?
Fieldd allows small and large businesses to take charge of their work process without leaving any stones unturned. Ultimately, you can manage your company like a “hawk” without any blindspots, regardless of the size.
Drawback
The worker’s app may appear clunky at first use, but when you can get the hang of it during the 7 days free trial.
2. Jobber– Best For Small And Mid-Sized Businesses
Jobber offers digital eyes on and off-site to provide better service and accountability. The software focuses on enhancing productivity while delivering impressive customer service management. It allows you to manage leads effortlessly to make conversion easier.
Notable Features
- Calendar
- Booking
- Dispatch
- Roles
- Client Notification
- Employee communication
- Location Behavior monitoring
- Invoicing
- Reports
- CRM Integrations
- Analytics
What To Expect
Jobber caters to industries like Landscaping, Tree care, plumbing, HVAC, Cleaning, etc. And with popularity spanning 43 countries, it’s a top-notch FMS software for mid-size companies. Jobber packs a punch with a suite of features that improve customer experiences through optimized services.
From the simple online booking feature for customers to the customizable dispatch features, Jobber delivers quality to you and your clientele.
It provides several filtering tools to help your keep your calendar organized. Using the drag-and-drop feature on each calendar, you may schedule and assign jobs as needed.
You’ll also get notified of a new job request via your Jober mobile app to keep you updated. With Jobber’s reliable automation feature, you can save time and provide more personalized services to each customer without focusing on every detail.
Jobber also includes access to invoicing and accessibility features that organize client history. Hence, you can take on more jobs without batting an eyelid or stretching your workforce.
Pricing
- Core: $37/ Month (1 user)
- Connect: $97/ Month (5 users)
- Grow: $187/ Month (15 users)
Who should use it?
Jobber offers ease to small and mid-sized companies. It affords a mid-sized team the means to provide ultimate satisfaction to their clients without wasting time handling the minutia of the business. That’s seamless work management at your fingertips.
Drawbacks
Jobber doesn’t have an open API, so it restricts external integrations.
3. ServiceTitan– Best Customizable Field Software Management Software
ServiceTitan is a dispatch and FSM software that takes care of all your field service activity. This software has robust features to handle receiving phone calls from new clients, dispatching the right technicians, invoicing, and getting paid. It makes your life easier and makes your business easier to run.
Notable Features
- Calendar
- Dispatch
- Roles
- Booking
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Reports
- Analytics
- Invoicing
What To Expect
True to its name, ServiceTitan is a Titan in the FSM industry. It has recorded unparalleled success with a wide range of customers, including Goettl, George Brazil, Air, and Hunter Heat.
According to research, businesses that use ServiceTitan record a 25% increase in revenue! Here’s how.
It offers tools that handle Scheduling, dispatching, delivery, and payroll management to enable you to focus on other aspects of your business.
This cloud-based software provides automated solutions to help you skyrocket your ROI immensely. You can put the analytics feature to great use by tracking each employee’s efficiency and success ratio. You can also trust ServiceTitan to dispatch the best match for your job per request.
The software provides an AI assistant [TitanAdvisor] to guide you every step of the way to creating a booming business. TitanAdisor is a tool that takes the guesswork out of your business operation. It helps you maximize ServiceTitan by cueing you on features necessary to give your company a competitive edge in your industry.
With TitanAdvisor, you can track your progress, learn to use essential tools better, and get a customized experience while using ServiceTitan.
Finally, this software allows you to set up service agreements and memberships to promote a more reliable cash flow. Their tools are adaptable to a variety of field service needs and demands.
Pricing
Contract based. [You need to contact them for a custom quote]
Who should use it
It’s great for both commercial and residential field service companies of any size seeking to streamline and manage their business. And if you need full visibility of your technician’s activities per time, ServiceTitan might be worth a try.
Drawbacks
No visible subscription plans on their website; you need to contact them for a quote.
4. Verizon Connect– Best For Fleet Management
The most challenging aspect of field service businesses is maintaining a solid communication flow on-field, in the office, and with customers. However, Verizon Connect streamlines communication tools and many more beneficial features.
Notable Features
Vehicle Management
- Inventory
- Fuel Management
- Maintenance
- Vehicle Tracking
Driver Management
- Onboarding
- Safety
- Driver Tracking
- Driver Behavior
Deliveries
- ETAs
- Proof of delivery
- Route Optimization
ELD Compliance
- Preventive Maintenance
What To Expect
Verizon Connect offers robust cloud-based solutions to optimize all your service delivery and enhance proactive client response.
You can keep all your workers in the loop on the latest developments with the all-inclusive Verizon Connect software. This software helps you maintain uninterrupted communication while managing and running your field service business.
It affords some features like automation of customers’ appointment confirmation, effortless use of the calendar for Scheduling, and integrated fleet tracking for a seamless workflow.
You also get access to reporting features, including payroll reporting to track your development. With a detailed dashboard, you can instantly access your fleet performance analytics (ROI or KPIs) at a glance.
Connecting your technicians with your customers is a cinch. With one click, your technician will get a notification with all the work details and clients’ locations through the Verizon app. You can also set automated alerts to keep your workers in check while on the field.
Pricing
Not definite. Fill out a survey for a custom quote
Who Should Use It
Verizon Connect caters to industries like utilities, farming, distribution, oil gas mining, distribution, logistics, etc. Verizon Connect would save the day if you struggle to manage your fleet while maintaining team collaboration and communication.
Drawback
You need to give a 60 days notice before contract cancellation
5. Housecall Pro– Best For Home Service Businesses
Zeros out the hassle of dealing with paperwork and optimizes your worker’s efficiency by providing ease. In addition, with a network of over 15 000 home service businesses, this software provides revenue-friendly solutions.
Notable Features
- Calendar
- Dispatch
- Roles
- Booking
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Reports
- Analytics
- Invoicing
- CRM Integrations
This software offers smooth processes for appointment scheduling, invoicing & payroll, and workforce management.
You can increase your bookings with Housecall Pro’s instant client response features. And if you encounter any issues while at it, take advantage of Housecall Pro’s incredible customer support via phone or email. Or use the in-app chat option.
This smooth communication is a core feature the software possesses. Housecall Pro keeps you updated with real-time information about your on-field technicians and customers.
With simple invoicing and smooth project estimation features, finance management can stop being a pain in the neck.
And the software is fully packed with other self-servicing features. The features include automated marketing, customer relationship management tools, and recurring service plans.
Housecall Pro helps you “work simpler and grow smarter” business.
Pricing
Basic: $22 for the first month, $65 afterward. (1 user)
Essentials: $22 for the first month, $169 afterward (1-5 users)
Max: Custom pricing (1-100+ users)
Who Should Use It
HouseCall Pro is best suited for home service businesses focused on saving time and boosting their revenues. It caters to industries like plumbing, HVAC, electrical, etc.
Drawback
It’s pretty pricey.
6. Kickserv– Best Free Field Service Management Software
Kickserv provides an affordable way to easily manage, organize, and receive job payments. To aid efficiency, the software has an easy-to-use interface. And it works just fine for small-sized field service businesses.
Notable Features
- Calendar
- Dispatch
- Booking
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Reports
- Analytics
- Invoicing
What To Expect
Kickserv is an all-in-one FSM software that allows for integrations like QuickBooks Desktop and Online, XERO, Stripe, etc., to maximize business data. Using GPS technology, you can keep tabs on all your field services and the workers.
Although the GPS tech is only available to upgraded accounts, you may access other basic features like the following on a free account:
- 2.9% + $0.30 processing fees for online payments
- Unlimited live support and attachment storage
- Unlimited invoices, jobs, and estimates
- Contact management
- Website contact forms
- Automated email and SMS reminders
- Time tracking tools
- Basic customization
- Self-service customer center
- iOS and Android mobile apps
The software allows you to create simple or complex schedules based on your needs. With Kickserv, you can easily send invoices to your customers, track and schedule appointments, and keep your team organized.
Ultimately, you can benefit from this software’s affordable plans regardless of your service.
Pricing
- Free
- Lite 47/ Month
- Standard 95/ Month
- Business 159/ Month
- Premium 239/ Month
Who Should Use It?
Kickserv serves companies or businesses who need affordable Field Service Management Software to simplify their work process.
Drawbacks
The mobile app limits access to some key features available on the browser.
In A Nutshell: Fieldd Is Our Best Service Business Software
Field Service Management Software improves your productivity and boosts revenue. It also serves as a competitive edge, aiding exceptional customer service regardless of your company’s size.
But FSM Software can affect your business adversely-– if you rely on the wrong one.
To avoid this, you need to sift through tons of software to find one that suits your company size and delivers excellent services.
We suggest you check out software reviews and ratings and compare features. Then you can decide the best option for you.
For us, we have our winner, Fieldd Software. Our reason is simple. It provides top-notch CRM features. An easy-to-use platform. And smooth automation to drive positive business results.
Ultimately, Fieldd software’s cloud-based solution will grow with your company as it caters to businesses of all sizes.
